Exhibitor Handbook

JUST CLICK ON A SECTION TO BE DIRECTED THERE.


QUICK REFERENCE
YOUR BOOTH SPACE
EXHIBITOR RESTRICTIONS
SHIPPING AND DELIVERIES
OUTBOUND SHIPPING
ON-SITE SERVICES
INTERNET ACCESS
BOOTH STAFF REGISTRATIONS
FOOD & BEVERAGE AT YOUR BOOTH
PARKING
REFUND and CANCELLATIOIN POLICY
SECURITY
INSURANCE
MOVE-OUT
HOTEL INFORMATION
LEAD RETRIEVAL and SCANNERS
ELECTRICAL, TABLES & CHAIRS
SUPPLIERS, CONTACTS & DEADLINES

Exhibits Coordinator
Show Services
Convention Centre
Food & Beverage at your Booth
Transportation, Customs & Advanced Warehouse Storage
Audio Visual Equipment
Electrical / Mechanical / Plumbing / Water & Drain Services / Sign Hanging
Internet Access and Telephone Line
Booth Cleaning Services
Lead Retrieval Scanner Rental



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QUICK REFERENCE

Show Location:   Scotiabank Convention Centre
East Building, Exhibit Halls A&B
6815 Stanley Avenue
Niagara Falls, Ontario, L2G 3Y9
Tel: 1-888-997-6222
www.fallsconventions.com
 
Expo open Sunday, November 26 3:00 pm – 6:00 pm
Monday, November 27 12:00 noon – 2:00 pm (includes lunch)
 
Exhibitor move-in & set-up Saturday, November 25 9:00 am - 6:00 pm
Sunday, November 26 7:00 am – 2:00 pm
 
Dismantle & Removal Monday, November 27 2:00 pm – 7:00 pm


Note:  All exhibits must be removed from the show floor by 7:00 pm on Monday, November 27th. If any display is not taken down by that time, Show Management reserves the right to dismantle the display and charge the Exhibitor accordingly.  THE EXHIBIT HALL MUST BE COMPLETELY CLEARED ON MONDAY EVENING.



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YOUR BOOTH SPACE

Items included with your booth space

  • Booth space will be defined with pipe and drape (black)
  • 8’ high back drape and 3’ high side drape
  • Quad booths will be islands with no drape
  • 1 skirted 6 ft. table and 2 grey side chairs (will be provided UPON REQUEST only)
  • Booth carpeting (grey)
  • Aisle carpet (Salt and Pepper)
  • Electrical outlet -1500 watt duplex outlet (will be provided UPON REQUEST only)
    -
    provides sufficient power to support the typical exhibit set-up e.g. display lighting,
    laptop, TV & DVD combo. 

Items NOT included with your booth space

  • Audio visual equipment rentals
  • Internet and telephone connections        
  • Booth cleaning during show hours
  • Booth furnishings and decor
  • Customized booth design, flowers and potted plants
  • Additional electrical power over and above the complimentary 1500 watt outlet
  • In-booth security
  • Shipping, Warehouse Services & Customs
  • Material Handling
  • Storage

Floor Resistance Capacity
Scotiabank Convention Centre – Exhibit Hall A&B – 300 lbs. / sq.ft.  


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EXHIBITOR RESTRICTIONS

Any promotional material that is given to delegates must first be approved by the Mortgage Professionals’ Conference Office.  The purpose of this restriction is to ensure that Sponsors are given the utmost value for their sponsorship commitment.  Should you wish to supply items such as lanyards, bags, etc. or supply services from outside vendors (i.e. entertainment, massage, coffee or food/beverage services), please contact Jan Raeburn at jraeburn@andlogistix.com or directly by telephone, 416-425-7287, for approval.

Height Restrictions
Show management must approve any structures that exceed 8’. If you have a quad booth, the height limit is 16’, including signs, lighting, displays, balloons, etc. Nothing shall be pasted, tacked, nailed, screwed or otherwise attached to columns, ceilings, walls, floors or other parts of the building or furniture. Exhibitors violating this regulation are expressly bound, at their expense for any such damage to the venue.



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SHIPPING AND DELIVERIES

To the Advanced Warehouse BY NOVEMBER 13th.
Material handling charges will apply.
Items should be addressed and marked as follows:

NAME OF EXHIBITING COMPANY
BOOTH NUMBER
MORTGAGE PROFESSIONALS CONFERENCE & EXPO
STRONCO LOGISTICS
1510B Caterpillar Road
Mississauga, Ontario, L4X 2W9
  • Be sure to use the Stronco shipping label in the Stronco Exhibitor Kit
  • Arrange to have your shipments arrive at the Advanced Warehouse between October 27th and November 13th, 2017.  No shipments will be accepted after November 21st, 2017.
  • Advance Shipments will be placed directly at your booth location prior to your arrival on Saturday, November 25th.
  • Please refer to the Stronco Exhibitor Kit for specific details regarding costs, deadline dates and labelling your shipments
  • Material handling charges will apply for delivery to your booth space. For information and costs contract Stronco Show Services

Shipping directly to the Scotiabank Convention Centre – accepted on November 25 only.

Items should be addressed as follows:

NAME OF EXHIBITING COMPANY
BOOTH NUMBER
MORTGAGE PROFESSIONALS CONFERENCE & EXPO – November 26 & 27, 2017
Scotiabank Convention Centre
6815 Stanley Avenue
Niagara Falls, Ontario.  L2G 3Y9

Click here to download shipping label to the Scotiabank Convention Centre

  • Items WILL NOT be accepted prior to Saturday, November 25th
  • You must be onsite to accept the delivery – or your shipment may be refused
  • Arrange for your delivery to arrive between 9:00 am and 11:00 am
  • Items received at the loading dock will incur material handling charges


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OUTBOUND SHIPPING

Please make the appropriate arrangements with your carrier for shipping following the close of the show. You are responsible for clearly marking and labelling each piece of freight to be shipped.  Overnight storage is not available at the Scotiabank Convention Centre.
STRONCO can arrange for your outbound shipment if your courier cannot guarantee pick-up on Monday afternoon or evening.

NOTE:  FedEx, UPS and Purolator will not guarantee pick-up after business hours. Therefore someone must be designated to wait with the shipment until your courier arrives.

Mortgage Professionals, aNd Logistix, Stronco and the Scotiabank Convention Centre will not be held responsible for the security of unlabelled items left following the show. 

  • No equipment, such as dollies or other transport devices, may be used in the common and public areas of the Scotiabank Convention Centre.
  • Only vehicles designated to transport the material/equipment will be admitted to the loading dock once the material is ready to be loaded.


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ON-SITE SERVICES

Stronco and the Scotiabank Convention Centre will staff Exhibitor Service Desks during Move-In & Set-Up on Saturday, November 25th and Sunday, November 26th.  Onsite orders will be processed at that time as long as items are available.  Save money by ordering before the discount deadline dates.


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INTERNET ACCESS

Order directly from the Scotiabank Convention Centre.  Click here to download Scotiabank Convention Centre Services order form.



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BOOTH STAFF REGISTRATIONS

  • Two complimentary Conference and Expo registrations are included per 10’ x 10’ booth
  • You may purchase two additional Expo Only passes for $395 each + HST (see conference website for details)
  • If you would like to purchase additional full conference passes, please register these individuals as attendees at the regular attendee rate.
  • If booth staff names were not known when completing the Application for Exhibit Space, please email the names to exhibitor@mortgageconference.ca   by November 10th, 2017

Access - Exhibitor and Booth Set-up Personnel

  • Exhibitor and Booth Set-up personnel will be allowed access to the Exhibit Hall during set-up hours.
  • Exhibitors requiring access earlier or later than these times for technical reasons must make arrangements in advance with the Exhibits Manager, Jan Raeburn at aNd Logistix, jraeburn@andlogistix.com  or 416-425-7287.

Exhibitor Identification       

  • All exhibitor personnel must register prior to booth set-up and wear an identification badge to gain admittance to the Exhibit Hall area.
  • All exhibitors can collect their exhibitor identification badge from the Exhibitor Registration Desk, located in main lobby of the Scotiabank Convention Centre. 

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FOOD & BEVERAGE AT YOUR BOOTH

Should you wish to offer an incentive of food and beverage service from your booth (e.g. snacks, coffee, cappuccino, ice cream, canap├ęs, etc.), you must first receive approval from the MORTGAGE PROFESSIONALS’ conference office (see Exhibitor Restrictions information).  Food & beverage items must be ordered from the Scotiabank Convention Centre Banquets Department.  Outside caterers are not permitted.  Click Here to download menus.  Customized options are available upon request.



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PARKING

  • The Scotiabank Convention Centre has indoor, multi-level parking available 24 hours a day, 7 days a week.  
  • Click here for access to the Services Order Form to order exhibitor parking.

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REFUND AND CANCELLATION POLICY

  • Notice of cancellation must be made in writing (no exceptions) and sent to the Registration Manager, exhibitor@mortgageconference.ca
  • Cancellations received by 5:00 pm EST, Friday, October 27th, 2017 will be refunded 50% of the cost of the booth. A decrease in rental space is considered to be the equivalent of a cancellation. Cancellations made after this date will not receive a refund.


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SECURITY

  • Security personnel will be onsite 24 hours from Saturday, November 25th at 9:00 am to Monday, November 27th at 7:00 pm.
  • It is especially important that you exercise due and proper care of your own personal effects.
  • Do not leave personal items of value (e.g. laptop computers) in your booth overnight, even in locked offices or hospitality areas.
  • Lost and found enquiries should be addressed to aNd Logistix located at the registration desk
  • Should any theft or loss occur, it must be reported immediately to aNd Logistix so that security can be notified.
  • Please remember that Mortgage Professionals Canada, aNd Logistix and the Scotiabank Convention Centre  are not responsible for lost or stolen, equipment, goods and personal effects.


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INSURANCE

Exhibitors should arrange their own commercial general liability insurance, including personal and bodily injury liability, in the amount of $3 million.  If you already have insurance coverage for these items, ask your insurer to issue a Certificate of Insurance naming the Scotiabank Convention Centre and aNd Logistix as co-insured.  

VERY IMPORTANT:  Please ensure that the Certificate of Insurance indicates the Exhibitor’s name and that the policy is extended to cover you during your participation at Mortgage Professionals Expo. Your booth personnel need to have a copy onsite.



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MOVE-OUT

  • Exhibits must not be disturbed, dismantled or removed before 2:00 pm on Monday, November 27th.
  • Exhibits must be completely cleared no later than 7:00 pm on Monday, November 27th.
  • If longer dismantling time is needed, please advise Show Management in advance.  If any display is not taken down by 5:30 pm on Monday, November 27th, Show Management reserves the right to dismantle the display and charge the Exhibitor accordingly.


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HOTEL INFORMATION

Rooms are currently blocked for the Mortgage Professions Conference and Expo at several hotels within easy walking distance to the Scotiabank Convention Centre.  The cost of accommodation is your personal responsibility. Hotels will be available on a first-come first-served basis. Click here for complete details -
http://www.mortgageconference.ca  - and click on Hotel Accommodation



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LEAD RETRIEVAL and SCANNERS

NALDAINAH, the official lead retrieval service provider for the event, offers you a fast, easy and reliable electronic method of capturing sales leads. Simply scan a barcode on the attendee’s badge and the registration information from that attendee is recorded in your system. No need to collect business cards.  NALDAINAH lead retrieval personnel will be on-site throughout the show with fast and friendly service.  Their staff will be available on the show floor during Expo hours and visit booths several times a day in order to serve you.

Scanner Prices
Early Bird Special (before November 3rd, 2017) - $105.00 plus applicable taxes
Regular Price (after November 4th to November 24th, 2017) - $130.00 plus applicable taxes
On-site price (subject to availability) - $190.00 plus applicable taxes

The attendee data retrieved from your personal scanner, will be provided free of charge.  Just click here to download the order form to secure your unit from NALDAINAH.  If you have any questions call Nathaniel Archibald at 514-744-3313 Ext. 5 or info@naldainah.com.



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ELECTRICAL, TABLES & CHAIRS

One basic electrical outlet, one 6ft. table and two chairs will be provided UPON REQUEST ONLY
The 1500 watt duplex outlet provides sufficient power to support the typical exhibit set-up e.g. display lighting, laptop, TV & DVD combo. 
Contact Jan Raeburn at jraeburn@andlogistix.com, 416-425-7287. 



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SUPPLIERS, CONTACTS & DEADLINES

SUPPLIER CONTACT DEADLINE

Exhibits Coordinator

  • General questions related to your booth or move-in/out
Jan Raeburn
aNd Logistix Inc.
1345 St. Clair Avenue West
Tel:  416-425-7287
Email: jraeburn@andlogistix.com
 

Show Services

Advanced orders for:
  • Furniture Rental, Plants
  • Booth Rentals & Accessories
  • Material Handling
  • Warehouse storage

Stronco Exhibitor Services
Tel: 905-270-6767 Ext. 2236
Or  1-800-665-2621
Email: exhibitorservices@stronco.com

Click here to Download Stronco Exhibitor Kit

November 3rd for advanced ordering discount.

Scotiabank Convention Centre

Click here to download Exhibitor Services and Information
Exhibitor Services
Scotiabank Convention Centre
Ray Anderson
Tel:  905-357-6222 ext.7214
Fax: 905-357-6212
Toll Free: 1-888-997-6222
Email: randerson@fallsconventions.com
November 3rd for discount price.

Food & Beverage at your Booth

Click here menu options.
Exhibitor Services
Scotiabank Convention Centre
Ray Anderson
Tel:  905-357-6222 ext.7214
Fax: 905-357-6212
Toll Free: 1-888-997-6222
Email: randerson@fallsconventions.com
Place order by November 3rd.

Transportation, Customs & Advanced Warehouse Storage

Please refer to the Stronco Exhibitor Kit for labelling procedures and other details.  
Gerrit Watson
Stronco Logistics Services
Tel: 1-800-665-2621 Ext. 2269
Fax: 905-271-6771
Email: gerrit.w@stronco.com

Note:  No shipments will be accepted at the Advanced Warehouse after November 21, 2017.

Please refer to the Advance Show Receiving Order Form in the Stronco Kit for details.
Note:  Shipments will be accepted at the Advanced Warehouse between October 27th and November 13th.

Audio Visual Equipment

Monitors, televisions, data projectors, etc.
Click here to download AV order form.
Freeman Audio Visual Canada
Jay Chung
Tel: 289-696-1563
Fax: 905-366-0274
Or email scanned order form to:
jay.chung@freemanco.com
 

Overhead Sign Hanging and Rigging

Click here to download sign hanging order form
Freeman Audio Visual Canada
Jay Chung
Tel: 289-696-1563
Fax: 905-366-0274
Or email scanned order form to:
jay.chung@freemanco.com
November 12th  for discount price.

Internet Access and Telephone Line

Click here to download Internet order form
Exhibitor Services
Scotiabank Convention Centre
Ray Anderson

Tel:  905-357-6222 ext.7214
Fax: 905-357-6212
Toll Free: 1-888-997-6222
Email: randerson@fallsconventions.com
November 3rd for discount price.

Booth Cleaning Services

Click here to download Booth Cleaning form
Exhibitor Services
Scotiabank Convention Centre
Ray Anderson

Tel:  905-357-6222 ext.7214
Fax: 905-357-6212
Toll Free: 1-888-997-6222
Email: randerson@fallsconventions.com
November 3rd for discount price.

Lead Retrieval Scanner Rental

Click here to download order form.
Naldainah Logistic
Nathaniel Archibald
Tel: 514-744-3313 Ext. 5
Fax:  514-744-3313
Email: info@naldainah.com
November 3
for early bird  discount

ELECTRICAL

Click herefor electrical order form.
NOTE:  One standard complimentary electrical drop per 10 x 10 booth can be provided UPON REQUEST.  Only order electrical if you need additional power.
 
Exhibitor Services
Scotiabank Convention Centre
Ray Anderson
Tel:  905-357-6222 ext.7214
Fax: 905-357-6212
Toll Free: 1-888-997-6222
Email: randerson@fallsconventions.com