The War for the Digital Consumer (and How Brokers Can Win!)
With many consumers using only digital channels for their banking and financial products, expectations are outpacing experiences at most organizations. Consumers expect their financial services providers to understand their needs and deliver personalized solutions similar to what they receive from Google, Amazon, Facebook and Apple. Unfortunately, expectations remain unfulfilled.
This session, led by Dino Di Pancrazio, EVP Strategy & Innovation at the M3 Group, will explain why most organizations are not delivering on Consumers’ expectations and how you as a broker can win the war for the digital consumer.
Date: Sunday, November 17th, 2019
Time: 11:30 am – 12:15 pm
Dino Di Pancrazio